Tourist season

Season characteristics

• Volume well above the rest of the year
• Holiday-rental managers with urgent loads at peak hours
• Non-returning customers who prioritise speed
• Garments carrying sunscreen, sand and perspiration
• Towels, sheets and fast-turnaround linen

Recommended adjustments

• Increase stock x2.5 in May
• Activate telemetry if available to prevent product run-outs
• Extra training for seasonal staff
• Dedicated contracts with nearby holiday rentals
• Extended opening hours (high demand late afternoon–evening)

How to prepare for the season step by step

The tourist season is won before it starts. Anything that is not ready in May will be hard to fix once the shop is full:

1. Review last season: cycles per machine, product used and the days when something ran out. This is the basis for sizing your order.
2. Maintenance beforehand: clean every washer with Machine Clean, calibrate the pumps and replace worn tubes (see low season).
3. Seasonal staff: train new joiners in safe drum changing, handling complaints and using the machines (see chemical safety).
4. Signage: clear instructions with pictograms designed for passing customers who do not know the shop.
5. During the season: check product levels every day and place your order before you reach the last drum.

Working with holiday-let managers

Holiday-let managers bring linen in bulk and in a hurry, between one set of guests leaving and the next arriving. To serve them well without overwhelming the shop:

• Reserve machines or time slots for them when there are fewer passing customers.
• Agree how they hand over the laundry: separated into whites and colours, with pockets and covers emptied.
• For sheets and towels, a sanitising detergent such as Biogold Q, formulated to be especially effective in short, low-temperature washes.
• Make sure it is fully dried: linen put away damp in the apartment cupboard ends up smelling bad.

You will find more ideas on the holiday apartments page.

Common mistakes in high season

• Running out of product on the busiest weekend.
• Leaving the machines without maintenance until the season is over.
• Raising the dose "just in case" instead of checking the calibration.
• Ignoring complaints from passing customers because "they won't be back": they do leave reviews that the next ones will read.

Frequently asked questions

How do I deal with sun cream stains?

Sun creams leave greasy stains, especially on towels and light-coloured clothing. Q3 is designed for lipid-based stains: it is applied neat to the stain before washing, except on wool and leather, and it is best not to tumble dry with heat until the stain has gone.

What about sand?

Ask customers to shake out towels and swimwear before putting them in the washer: sand builds up in filters and seals. A sign at the entrance helps, and during the season it is worth checking the filters more often.

How much extra stock should I plan for?

As a guide, the adjustments on this page suggest multiplying stock by 2.5 in May, with volumes in tourist areas that can reach 2 to 4 times those of the rest of the year. Fine-tune that figure with your data from last season and count on delivery in 24–48 hours on the Spanish mainland for top-up orders.