Solutions for franchises and chains

Specific challenges of a franchise

In a franchise network, the biggest operational challenge is ensuring every site delivers the same quality to the end customer. That requires the same product range, the same dosing calibration, the same maintenance protocol and the same cleaning standard.

What Instaquim brings to a network

Recommended range for networks

How to standardise chemicals across the whole network

The same product range is not enough: if each site calibrates its own way, customers will get different washes depending on the location. What needs to be set by head office:

• ✓One dose sheet per washer model: product, dose per kg of dry laundry and grams per cycle for each capacity.
• ✓A single calibration procedure: measuring-cylinder check, a record sheet on the same template and the same frequency at every site.
• ✓A maintenance schedule: an empty wash with Machine Clean, at around 40 g/kg and about 60 ºC for around 30 minutes, with the date logged.
• ✓A shared document folder: up-to-date technical data sheets and safety data sheets, accessible from every site.

Opening a new site in the network

Every opening should turn out the same as the last. A sequence that works:

1. 1

   Technical visit beforehand

   Water hardness at the premises, where the pumps and the container store will go.

2. 2

   Installation and calibration

   Using the network's dose sheet, with the calibration record signed off.

3. 3

   Franchisee training

   The same content for everyone: changing a container, checking a dose and what to do when a customer complains.

4. 4

   Initial stock and first order

   Calculated from the consumption of similar sites in the network, not from a generic estimate.

What head office should keep an eye on

• Chemical cost per cycle at each site: if one drifts away from the rest while using the same range, it is almost always the calibration.
• Complaints by site: odours, stains or rough laundry concentrated in one location point to a local problem, not a product problem.
• Calibration and maintenance records: a site with no recent entries is the first one to visit.

Chemicals under your network's brand

Instaquim manufactures private-label products and develops custom formulations in its own laboratory. A network can have its own detergent and softener under its own brand, with a fragrance customers recognise at any site. As we are the manufacturer, production and quality control take place at our plant in Vic, with ISO 9001 since 1999 and ISO 14001.