The five most common causes of complaints
Stained garments (22%)
Solution: Q3 + Power Gold + a dedicated programme for heavily soiled loads.
Bad odour (18%)
Solution: Biogold-Q + weekly Machine Clean + Oximatic Plus.
Rough fabric (15%)
Solution: Blue Soft + correct rinse + water softening.
White detergent marks (12%)
Solution: adjust dosing + double rinse.
Transfer between loads (8%)
Solution: Biogold with anti-redeposition + clean filters.
Proactive protocol
- Visible signage with clear instructions (separate colours, do not overload)
- Complaints log to spot patterns
- Technical visits every three months for calibration and prevention
- Staff training in quick diagnostics
- A clear refund policy (receipt or re-wash)
Getting frequent complaints?
Technical visit with pattern analysis plus a tailored improvement plan.